Spanish Consumers Union (UCE-Murcia) recommends controlling spending and the credit card purchase in a responsible manner during the sale that starts today and ends on August 31, according to sources cited by the association in a statement.
During this period, Murcian can take advantage of discounts that most establishments do their papers, but in the context of difficult economic situation, “we must not lose sight of the consequences for household economies of purchase card credit, as banks increasingly offer lower credit and liquidity, “he said.
Therefore, UCE-Murcia recommends that users who do not make cuts in their purchases of those establishments that use vouchers to return products. “It’s a practice that limits the freedom of purchase of the user and, therefore, becomes the main cause of complaint in sales period,” he said.
Thus, 80 per cent of complaints to the Consumers Union received relating to this period, they have to do with this practice, though legal, is a clear abuse against the rights of consumers, conditioning their freedom of purchase ” .
In this sense, UCE explained that the establishment of the return policy applies only if the product purchased is in perfect condition because of having a defect warranty will come into play, in which case it is not delivering any value.
Also, there might be other cases such as not allowing the consumer to redeem the voucher out of the sales period, while it should also be exchanged, or to return a product bought in sales before its inception, where some businesses instead of giving a voucher for the amount paid, as provided under the discount price, “which is clearly unjust enrichment for the establishment.”
In most cases the consumer know the return policy of the establishment, because trade is not informed of the terms of sale, preventing adequate information to enable it to take a decision on the purchase to be made.
UCE Murcia also warns of other irregularities that, in most cases, affect shops that sell clothing or footwear. The anomalies are more common items that fall below the 50 percent of the total price, there is a clear difference between the advertised sale items and those who are not, or are mixed in the same coat racks and shelves, confusing the consumer.
Also, sometimes presented as discounted items from previous seasons (which would balance the category of product rather than diminished) or the lower quality is desirable for these periods and unjustifiable.
RECOMMENDATIONS
On the other hand, the re-Consumers Union, before going to the sales, planning what you want to buy, know what budget is to compare prices in different establishments, certifying the quality of the articles require the admission of the cards Credit announced in the trade, always ask for proof of purchase and we stamped the warranty document and request forms claims to detect any irregularity.
In any case, the purchase should be considered an act from UCE and we encourage consumers to purchase only what you need, or provide real satisfaction, and thus get rebates on purchases that are really profitable, “ended.
